Lotus is eager to ensure the continued satisfaction of the customer throughout their ownership of the vehicle and we provide a customer service department and technical help line for customer assistance.
Download the Lotus Customer Charter or contact:
Lotus Customer Services
Tel: + 44 (0) 1603 732 194
For Vehicle Service Information click here.
LOTUS PRODUCT RECALL CAMPAIGNS
Safety is always our primary concern. Lotus operates any product recall campaigns under the terms of the UK Code of Practice on Vehicle Safety Defects and within the authority of the UK Vehicle & Operator Services Agency.
|2012/03R||07/11/2012||Evora S & Evora S-IPS||Retrofitment of revised RH cylinder bank Variable Valve Timing (VVT) oil pipe||R4/2012/120|
|2009/01R||29/05/2009||Elise (Toyota engined), Exige (Toyota engined), Europa & 2-Eleven||Torque check of rear hub securing bolts||R2009/057|
|2006/1R||08/02/2006||Elise / Exige 6-speed||Fitment of modified gear lever||R2005/186|
|2002/4R||16/09/2002||Elise 2001 MY||Rear suspension toe-link check||
|2002/2R||22/07/2002||Exige Mk 1 / 340R||Reprogramming ECM and brake pipe routing check||
|2002/1R||29/07/2001||Elise 2001 MY||Front brake calliper thread check||
|2001/3R||08/06/2001||Elise Mk1||Replacement of steering rack assembly||
|2001/2R||02/02/2001||Elise/Exige Mk1||Replacementof fuel filler breather hose||
|2001/1R||02/02/2001||Elise Mk1 111S||Fitment of misfire protection device||
|2000/1R||06/03/2000||Elise Mk1 111S||Fitment of ECM electromagnetic shield||
|1999/1R||03/09/1999||Elise/Exige Mk1||Fuel pipework integrity||
|1998/2R||17/06/1998||Elise/Exige Mk1||Respecification of rear toe-link fixings||
|2014/01R||10/11/2014||2ZZ Elise, Exige & 2-11||Service level replacement oil cooler hose and fitment of a service level oil line hose kit||
|2014/02R||15/11/2014||11 M.Y. Evora S||Service level replacement of LHF, RHF, Transfer and RHR oil cooler hoses||
Please contact your nearest Authorised Lotus Dealer in the first instance or Lotus Cars Customer Services Department on + 44 (0) 1603 732 194 or email@example.com, stating the full 17-digit chassis number (VIN) beginning SCC to check if your Lotus has any outstanding campaigns against it.
FINDING AN APPROVED BODYSHOP OR AUTHORISED REPAIRER
Lotus only appoints bodyshops and repairers who have a proven track record in providing the highest levels of customer support and technical experience. Their technicians are Lotus Trained and our paint partner, DuPont Refinish provides technical expertise to our bodyshops.