CUSTOMER SERVICE

Lotus is anxious to ensure the continued satisfaction of the customer throughout their ownership of the vehicle and we provide a customer service department and technical help line for customer assistance.

Download the Lotus Customer Charter or contact:

Lotus Customer Services
Tel: + 44 (0) 1603 732 194
Email: customerservices@lotuscars.com

For Vehicle Service Information click here.

MOTOR INDUSTRY CODE OF PRACTICE
NEW CARS

Lotus subscribes to The Motor Industry Code of Practice for New Cars and as such we are confirming promises made in the provision of new cars and the cover provided by the Lotus manufacturers warranty. This consumer code sets out standards which we comply with regarding:    

  • Advertising  
  • New Cars sales
  • Car Manufacturer's Warranties
  • Availability of replacement parts
  • Complaints Handling

For further information please visit www.motorcodes.co.uk
or call their Consumer Advice Line: 0800 692 0825.

MOTOR INDUSTRY CODE OF PRACTICE
SERVICE AND REPAIR

Lotus subscribes to The Motor Industry Code of Practice for New Cars and as such we are confirming promises made in the provision of new cars and the cover provided by the Lotus manufacturers warranty. This consumer code sets out standards which we comply with regarding:    

  • Advertising  
  • New Cars sales
  • Car Manufacturer's Warranties
  • Availability of replacement parts
  • Complaints Handling

For further information please visit www.motorcodes.co.uk
or call their Consumer Advice Line: 0800 692 0825.

LOTUS PRODUCT RECALL CAMPAIGNS

Safety is always our primary concern. Lotus operates any product recall campaigns under the terms of the UK Code of Practice on Vehicle Safety Defects and within the authority of the UK Vehicle & Operator Services Agency.

Bulletin Date Models Title VOSA Ref.
2012/03R 07/11/2012 Evora S & Evora S-IPS Retrofitment of revised RH cylinder bank Variable Valve Timing (VVT) oil pipe R4/2012/120
2009/01R 29/05/2009 Elise (Toyota engined), Exige (Toyota engined), Europa & 2-Eleven Torque check of rear hub securing bolts R2009/057
2006/1R 08/02/2006 Elise / Exige 6-speed Fitment of modified gear lever R2005/186
2002/4R 16/09/2002 Elise 2001 MY Rear suspension toe-link check

R2002/124

2002/2R 22/07/2002 Exige Mk 1 / 340R Reprogramming ECM and brake pipe routing check

R2002/066

2002/1R 29/07/2001 Elise 2001 MY Front brake calliper thread check

R2002/066

2001/3R 08/06/2001 Elise Mk1 Replacement of steering rack assembly

R2001/063

2001/2R 02/02/2001 Elise/Exige Mk1 Replacementof fuel filler breather hose

R2001/014

2001/1R 02/02/2001 Elise Mk1 111S Fitment of misfire protection device

R2000/146

2000/1R 06/03/2000 Elise Mk1 111S Fitment of ECM electromagnetic shield

R2000/032

1999/1R 03/09/1999 Elise/Exige Mk1 Fuel pipework integrity

R1999/074

1998/2R 17/06/1998 Elise/Exige Mk1 Respecification of rear toe-link fixings

R1998/050

 

Please contact your nearest Authorised Lotus Dealer in the first instance or Lotus Cars Customer Services Department on + 44 (0) 1603 732 194 or customerservices@lotuscars.com, stating the full 17-digit chassis number (VIN) beginning SCC to check if your Lotus has any outstanding campaigns against it.

FINDING AN APPROVED BODYSHOP OR AUTHORISED REPAIRER

Lotus only appoints bodyshops and repairers who have a proven track record in providing the highest levels of customer support and technical experience. Their technicians are Lotus Trained and our paint partner, DuPont Refinish provides technical expertise to our bodyshops.

Links: Find your nearest service centre or dealer