ONLINE RESERVATION PRIVACY NOTICE
Last Updated: September 1, 2023
SCOPE AND PURPOSE
This Online Reservation Privacy Notice (the “Notice”) describes how Lotus Cars USA, Inc. (“Lotus Cars USA”, “we”, “our”, or “us”) generally collects, uses, and discloses your personal information through your use of the online vehicle reservation service (“Reservation”). This Notice sets forth:
-
information we collect and why;
-
how we share your information; and
-
your rights about this use and sharing.
For information about how we share your information generally throughout our services, protect your information, process children’s information, address Do Not Track, make changes to our Privacy Statement and related Privacy Notices, and can be contacted, please see our Privacy Statement.
This Notice does not apply to authorized Lotus Cars USA retailers or third parties to whom you directly provide your information including, but not limited to, subscription services, insurance companies, or other third parties who may offer special rates or products to Lotus Cars USA customers, nor to content posted on social media channels. These entities are independent of Lotus Cars USA and responsible for their own collection of information. Please refer directly to those entities and their particular privacy policies for more information.
INFORMATION WE COLLECT AND WHY
Our online reservation service allows eligible U.S. consumers to reserve a new Lotus vehicle by completing the online process and paying a refundable $1,000 deposit to your preferred authorized Lotus Cars retailer at the time of your reservation.
Lotus Cars USA collects certain personal information from you when you make a Reservation. “Personal information” is information that identifies, relates to, describes, references, is capable of being associated with, or could be reasonably linked, directly or indirectly, with a particular consumer, household, or device.
When you:
1. make a Reservation: we collect your identifiers (such as your first and last name, postal address, e-mail address, phone number, and ZIP Code) to check your eligibility for the applicable Lotus program, to facilitate communication with you when you are contacted by a representative of Lotus Cars USA or your preferred authorized Lotus retailer about your Reservation, to provide you with the status of your Reservation, to facilitate your viewing of the vehicle, to facilitate the order of your vehicle with your preferred authorized Lotus retailer, and to contact you with offers and information and marketing communications on Lotus products and services that we feel may be of interest to you, based on our analysis of your information and the inferences we make from it (e.g. the type of vehicle in which you expressed interest or the state in which you live).
2. make a deposit using our “Pay by Card” option: we collect your identifiers (such as your first and last name) and your financial information (such as your credit card number, expiration date, and Card Verification Value (CVV)). We use this information to collect your deposit towards the purchase of your vehicle on behalf of your preferred authorized Lotus retailer and facilitate the processing of your payment with our third-party payment processors.
When we collect personal information from you automatically as listed above, we do so through cookies and similar technologies. For information on how we use cookies across our digital platforms, please see our Privacy Statement.
HOW WE SHARE YOUR PERSONAL INFORMATION
For information about how we share your information generally throughout our services, please see our Privacy Statement.
Sharing of personal information for a business purpose within the preceding 12 months
In the preceding 12 months we have shared your:
1. Identifiers and purchase history, at your request, with your preferred authorized Lotus retailer and, on your behalf, placed the order for your Lotus vehicle.
2. Identifiers and order information with our parent and affiliated group companies, for assistance with administration of your order.
3. Identifiers and financial information, such as your billing address and credit card information, with credit card processors that facilitate your deposit payment when you use our “Pay by Card” or “Pay Now” options.
Sale of personal information within the preceding 12 months
We shared your identifiers and purchase history with your preferred authorized Lotus retailer to facilitate the retailer’s contact with you. The retailer may contact you to inquire about your order or with offers and marketing communications on Lotus products and services that may be of interest to you, based on our analysis of your information and the inferences we make from it (e.g. the type of vehicle in which you expressed interest or the state in which you live). To exercise your rights with respect to the sharing of your personal information, submit a request by e-mail at legal@lotuscars.com or by calling us at +1 (888) 538-1910. You may only submit two privacy rights requests within a 12-month period. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
If you live in a state that gives you enhanced privacy rights – such as the California Privacy Rights Act (CPRA) - we will respond to all requests as required by law. If you live in a state that does not give you enhanced privacy rights, we will respond to all requests at our earliest opportunity.
YOUR RIGHTS UNDER US STATE LAWS
Laws in various states provide rights to you with respect to your personal information. Our Privacy Statementoutlines these rights and how you can exercise those rights in the US.
MARKETING COMMUNICATIONS
When you opt into receiving marketing communications from us, we will contact you directly with offers on Lotus products or services we feel may be of interest to you. You may opt out at any time by clicking the “unsubscribe” link provided with each communication. Please note that we will continue to send you emails necessary for the Reservation or any assistance you request.
MORE INFORMATION
For information about how we: share your information generally throughout our services, protect your information, process children’s information, address Do Not Track, make changes to our Privacy Statement and related Privacy Notices, and how you can be contacted, please see our Privacy Statement.