Reservation fee terms & conditions

These terms and conditions are between you and Lotus Cars Limited (“us or we”).

Reservation Fee means a fee of £4,000 which will either be deducted from the price you pay when you formally order an Emira or which will be refunded to you at your request.

Reservation means that by paying the Reservation Fee you are paying for the opportunity to formally register your interest in the Emira and, subject to further terms and conditions, chose the specification and place an order.

Any marketing materials indicating price, specification, options, or performance are indicative only and are subject to change.

These terms and conditions govern your payment of the Reservation Fee only.  Any order for an Emira will be subject to additional terms and conditions which will be made available to you at the time you place your order.   Your ability to place an order is subject to status and your ability to pay the purchase price for the vehicle you wish to order.  We will only be bound by an order when we have confirmed to you in writing that we have accepted your order.

We reserve the right to vary or cancel these terms and conditions without notice, however when there is a change we will use commercially reasonable efforts to notify you in advance but this may not always be possible. 

You may request a refund of the Reservation Fee at any time in writing.  Refunds can only be made to the individual who has paid the Reservation Fee and will only be paid to the card used to pay the Reservation Fee.  We will endeavour to refund your Reservation Fee within 14 days of receipt of your written request.

Where a Reservation Fee is refunded to you we will only be liable for the sum paid and we have no responsibility to pay you interest of any kind for the duration of the time that we hold the Reservation Fee.  We accept no liability for interest charges even where you have used credit to pay the Reservation Fee.

Our maximum liability to you under these terms and conditions will be the sum of the Reservation Fee that you have paid to us.

These terms and conditions are governed exclusively by English law and the courts of England and Wales shall have exclusive jurisdiction over any disputes that arise between you and us. Please direct all Reservation Fee questions to Lotus on +44 (0) 3300 948 047. Lines are open during UK business hours Monday to Friday. Alternatively, please email customercare@lotuscars.com