We strive to ensure the continued satisfaction of the customer throughout their ownership of the vehicle and we provide a customer service department and technical help line for customer assistance.
Lotus Product Recall Campaigns
Safety is always our primary concern. We operate any product recall campaigns under the terms of the UK Code of Practice on Vehicle Safety Defects and within the authority of the Driver & Vehicle Standards Agency (DVSA).
Please contact your nearest Lotus Centre in the first instance or Lotus Cars Customer Services Department by email: customerservices@lotuscars.com, stating the full 17-digit chassis number (VIN) beginning SCC to check if your Lotus has any outstanding campaigns against it. Recalls within the last 10-years are listed below:
| Bulletin | Date | Models | Title |
|---|---|---|---|
| 2023/03R | 16/06/2023 | Emira | Missing 'A' pillar tethers |
| 2023/02R | 22/06/2023 | Emira | Windscreen wiper |
| 2023/01R | 08/05/2023 | Emira | Driver & passenger seatbelts |
| 2019/02R | 17/02/2020 | Elise 2ZR | Fuel Rail Modification |
| 2019/01R USA | 07/05/2019 | Evora 400 USA only | Passenger Toe-board |
| 2018/01R USA | 30/11/2018 | Evora 400 USA only | Re-torque of steering column cartridge screw |
| 2018/01R | 30/11/2018 | Evora 400 | Re-torque of steering column cartridge screw |
| 2016/01R | 29/06/2016 | Elise | Brake Master Cylinder Replacement |
| 2014/02R | 23/08/2014 | Evora | Oil Cooler Hose Replacement |
| 2014/01R | 23/08/2014 | Elise/Exige | Oil Cooler Hose Replacement |
| 2014/01R USA | 15/09/2014 | Elise/Exige USA only | Oil Cooler Hose Replacement |
| 2013/04R | 10/12/2013 | Evora | LHR Oil Cooler Hose Replacement |
| 2013/03R | 04/12/2013 | Evora USA only | LHR Oil Cooler Hose Replacement |
Finding an Approved Bodyshop and Authorised Repairer
We only appoint bodyshops and repairers who have a proven track record in providing the highest levels of customer support and technical experience. Their technicians are Lotus Trained and our paint partner, Axalta, provides technical expertise to our Approved Bodyshops.